Do my clients need a Publishly account to approve posts?+
No. You share a secure link. Clients open it on any device, review each post, and approve or request changes — no signup, no login.
Which platforms can I publish to?+
Facebook, Instagram, TikTok, LinkedIn, X, YouTube, Threads, Pinterest, and more. Support for stories, reels, and inbox features varies by platform; Publishly shows you what each platform allows before you post.
Can I customize a post for each platform?+
Yes. Write one caption, then adjust the text, first comment, and options per platform inside the same composer, with a live preview for each.
What counts as a “company”?+
A company is a client or brand with its own calendar, inbox, connected accounts, and review links. Your agency can hold as many companies as your plan allows, and add more at any time.
What counts as a “connected account”?+
Each social profile you connect — for example, one Instagram account and one Facebook Page are two connected accounts.
Does Publishly store my media or my clients' messages?+
No. Media uploads go directly to the publishing platforms, and messages are read live. Publishly stores your calendar, approvals, and settings — not your files or conversations.
How do approvals work?+
Members draft posts and send them for review. A Gatekeeper on your team approves internally. If client review is enabled, the client approves through their link. Only approved posts can be scheduled.
What happens if a post fails on one platform?+
You see the result per platform. If Instagram fails but Facebook succeeds, the post is marked partially failed with the reason, and you can fix and republish only the failed target.
Can I limit which team members see which clients?+
Yes. Admins can give a member access to all companies or only selected ones.
Is there a free trial?+
Yes — 14 days with no card required. Sign in with Google and start adding companies.
How is billing handled?+
Subscriptions are billed monthly or yearly through Paddle, our payment partner, which handles invoices and local taxes. You can upgrade, downgrade, or cancel from your billing page.
Can I bring my own platform accounts from another tool?+
Yes. Connect the same social accounts to Publishly; there's nothing to migrate except your habits.